What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How many years of experience does the company have? What’s the level of professionalism?

Our company was established in 1995 and has 24 years of experience in the industry. We have professional designers and factories dedicated to providing customers with one-stop wood processing solutions to ensure product quality and professionalism.

Does the company have a minimum order quantity?

Generally speaking, our minimum order quantity is not less than one piece of machinery and equipment. We can also provide customized services according to customer needs to meet production needs of different scales.

What is the guarantee of the equipment?

The equipment we provide usually has a twelve-month guarantee, which guarantees the quality and performance of the equipment under normal use.

How long is the delivery time of the equipment?

Normally, our regular delivery time for our equipment is 30 days. If the customer requires customized equipment, the delivery time may be extended to 45-90 days, depending on the difficulty of the equipment.

How to repair, install and debug the equipment?

We can arrange professional technicians to go to the site to install and debug the equipment. However, it should be noted that the cost of professional attendance is not included in the quotation. In addition, we also provide online guidance, debugging and maintenance services to ensure that customers can use our equipment smoothly.